VEHICLE REPAIR, MAINTENANCE AND DIAGNOSTIC TERMS AND CONDITIONS

1. Definitions

In these Terms and Conditions:

“Business” means AutoBliss LTD
“Customer” means the person authorising the Work
“Vehicle” means any vehicle presented for repair, maintenance, or inspection
“Work” means any diagnostic, repair, servicing, or related activity
“Estimate” means an approximate cost provided prior to Work
“Quotation” means a fixed price for defined Work agreed in advance
“Price” means the total amount payable, including labour, parts, and VAT

2. Application of Terms

2.1 These Terms and Conditions apply to all Work carried out by the Business.

2.2 By booking Work via telephone, email, online, or in person, and or by presenting a Vehicle to the Business, the Customer confirms acceptance of these Terms.

2.3 These Terms are provided in accordance with the Consumer Rights Act 2015 and do not affect the Customer’s statutory rights.

3. Bookings and Authorisation

3.1 No Work will be carried out without Customer authorisation.

3.2 Authorisation may be given verbally, electronically, or in writing.

3.3 The Customer confirms they are authorised to approve Work on the Vehicle.

3.4 The Customer agrees to remain contactable at all reasonable times while the Vehicle is in the care of the Business.

4. Estimates and Quotations

4.1 Estimates are based on initial inspection only and may change if further faults are identified.

4.2 Quotations apply only to the specific Work agreed and do not cover additional faults or requirements identified thereafter.

4.3 Additional Work will require Customer approval wherever reasonably possible.

5. Diagnostics and Associated Risk

5.1 Diagnostic work is a chargeable service covering time, expertise, and investigative processes, regardless of whether a fault is identified or resolved.

5.2 Diagnostic procedures may involve intrusive testing, including but not limited to operating, activating, or overriding vehicle systems under fault conditions.

5.3 The Customer acknowledges and accepts that:

a) Pre-existing faults, defects, or weakened components may fail during diagnostics
b) Additional faults or issues may become apparent during or following diagnostic work
c) Certain procedures, including but not limited to forced regeneration, system resets, or component activation, carry inherent and unavoidable risks

5.4 In rare circumstances, such procedures may result in further damage, including but not limited to component failure, engine failure, or fire.

5.5 The Business shall exercise reasonable care and skill at all times, however such outcomes may arise due to the Vehicle’s condition, age, mileage, or prior history and shall not in themselves be deemed evidence of negligence.

5.6 This clause applies to all Work undertaken, including diagnostics, repairs, and replacement of components, particularly where parts are worn, seized, corroded, or otherwise compromised.

6. Additional Work

6.1 Where additional Work, labour, or parts are required, the Customer will be contacted for approval where reasonably practicable.

6.2 The Customer must remain contactable and may nominate a preferred method of communication.

6.3 Where the Customer cannot be contacted within a reasonable timeframe, and the Vehicle is partially dismantled, unsafe, or obstructing workflow, the Business may proceed with such Work as is reasonably necessary to:

a) Safely reassemble the Vehicle
b) Prevent further damage
c) Maintain operational workflow

6.4 All such labour, parts, and associated costs shall be chargeable.

7. Parts and Materials

7.1 Parts supplied may include manufacturer, OEM, high quality aftermarket, or standard aftermarket components unless otherwise agreed.

7.2 Customer supplied parts will not normally be fitted. The Business may agree to fit such parts at its sole discretion in limited circumstances.

7.3 Where customer supplied, used, or performance parts are fitted:

a) No warranty is provided by the Business
b) Suitability, compatibility, and performance are not guaranteed
c) The Customer accepts full responsibility for such parts
d) The Business shall not be liable for failure or consequential damage, except where caused by negligence

7.4 Where customer supplied parts are incorrect, incompatible, defective, or fail to fit, all labour time incurred, including installation attempts, diagnostics, and removal, shall be chargeable in full.

7.5 Where parts are ordered and Work is cancelled:

a) Non returnable parts must be paid for in full
b) Returnable parts may be subject to restocking or handling charges

8. Vehicle Condition and Risk

8.1 Vehicles may contain worn, corroded, or weakened components not identifiable prior to Work commencing.

8.2 Such components may fail during the course of necessary Work.

8.3 The Business shall not be liable for failure of pre-existing or compromised components where reasonable care and skill has been exercised.

8.4 Once the Customer has been notified that the Vehicle is ready for collection, it shall no longer be deemed to be in the care, custody, or control of the Business unless otherwise agreed in writing.

8.5 The Business reserves the right to apply storage charges where the Vehicle is not collected within a reasonable timeframe.

9. Payment Terms

9.1 Payment is due immediately upon completion of Work or prior to collection of the Vehicle.

9.2 Accepted payment methods include debit card, credit card at the Business’s discretion, BACS, or cash.

9.3 Cash payments will not be accepted above £200.

9.4 The Business may require full or partial payment in advance, particularly for non returnable parts.

9.5 The Business reserves the right to retain possession of the Vehicle until full payment has been received (lien).

10. Cancellation

10.1 The Customer may cancel Work at any time.

10.2 The Customer shall be liable for:

a) All Work completed
b) Labour time incurred
c) Parts ordered or supplied

10.3 A reasonable administration charge may be applied where Work has not commenced but time has been incurred.

10.4 Non returnable parts remain chargeable in full. Returnable parts may incur supplier charges.

11. Warranty

11.1 Warranty is provided as stated on the invoice.

11.2 Unless otherwise specified, repairs are covered for 12 months or 12,000 miles, whichever occurs first.

11.3 Warranty applies only to defective workmanship and parts supplied by the Business.

11.4 Warranty does not cover:

a) Fair wear and tear
b) Failure of unrelated or associated components
c) Pre-existing faults

11.5 The Customer acknowledges that installation of new components may place additional stress on related or weakened parts, which may subsequently fail. The Business shall not be liable for such failures.

12. Manufacturer and Third Party Warranties

12.1 The Customer must notify the Business in writing of any manufacturer or third party warranty prior to Work commencing.

12.2 The Customer must request and authorise any manufacturer compliant servicing requirements.

12.3 The Business shall not be liable for any invalidation or loss of warranty where the Customer fails to notify or instruct accordingly.

12.4 The Business is not responsible for verifying warranty requirements unless expressly agreed in writing.

13. Liability

13.1 The Business shall perform all Work with reasonable care and skill.

13.2 Subject to clause 13.4, total liability shall be limited to the lesser of:

a) The amount paid for the Work
b) The level of applicable insurance cover

13.3 To the fullest extent permitted by law, the Business shall not be liable for:

a) Loss of use of the Vehicle
b) Loss of earnings, business, or opportunity
c) Indirect or consequential losses
d) Loss of or damage to personal belongings left in the Vehicle

13.4 Nothing in these Terms shall exclude liability for:

a) Death or personal injury caused by negligence
b) Fraud or fraudulent misrepresentation
c) Any liability that cannot be excluded by law

14. Media and Data Use

14.1 The Business may capture images, video, and media within its premises for training, documentation, and marketing purposes.

14.2 Such media may include the Vehicle and Work undertaken.

14.3 Personal data will not be disclosed without consent.

14.4 The Customer consents to such use unless they notify the Business in writing prior to or at the time of booking.

14.5 All data will be processed in accordance with UK GDPR and the Data Protection Act 2018.

15. Force Majeure

15.1 The Business shall not be liable for delay or failure to perform due to events beyond its reasonable control.

16. Law and Jurisdiction

16.1 These Terms are governed by the laws of England and Wales.

16.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Acceptance

17.1 By booking, authorising, or presenting a Vehicle for Work, the Customer confirms they have read, understood, and accepted these Terms and Conditions.

17.2 Acceptance applies whether or not a physical or digital signature is obtained.

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