VEHICLE REPAIR, MAINTENANCE AND DIAGNOSTIC TERMS AND CONDITIONS
Company Information
These Terms and Conditions apply to all work carried out by:
AutoBliss LTD
Company Registration Number: 10321656
Registered Office: Coronation Road, Worle, Weston-super-Mare, BS22 6DT, United Kingdom
1. Definitions
In these Terms and Conditions:
“Business” means AutoBliss LTD
“Customer” means the person authorising the Work
“Vehicle” means any vehicle presented for repair, maintenance, or inspection
“Work” means any diagnostic, repair, servicing, or related activity
“Estimate” means an approximate cost
“Quotation” means an agreed price for defined Work
“Price” means the total amount payable including labour, parts, and VAT
2. Application of Terms
2.1 These Terms and Conditions apply to all Work carried out by the Business.
2.2 By booking Work via telephone, email, online, or in person, and/or by presenting a Vehicle, the Customer confirms acceptance of these Terms and Conditions.
2.3 These Terms are in accordance with the Consumer Rights Act 2015 and do not affect the Customer’s statutory rights.
3. Bookings and Authorisation
3.1 No Work will be carried out without Customer authorisation.
3.2 Authorisation may be given verbally, electronically, or in writing.
3.3 The Customer confirms they are authorised to approve Work on the Vehicle.
3.4 The Customer agrees to remain contactable at all reasonable times while the Vehicle is in the care of the Business.
4. Estimates and Quotations
4.1 Estimates are based on initial inspection and may change if further faults are identified.
4.2 Quotations apply only to agreed Work.
4.3 Additional Work will require approval wherever reasonably possible.
5. Diagnostics and Associated Risk
5.1 Diagnostic work is a chargeable service covering time, expertise, and investigation.
5.2 Diagnostic procedures may involve intrusive testing and operation of faulty systems.
5.3 The Customer acknowledges that:
Pre-existing faults or weakened components may fail during diagnostics
Additional faults may become apparent during testing
5.4 The Business will exercise reasonable care and skill but shall not be liable for failure of pre-existing or weakened components during necessary diagnostic procedures.
6. Additional Work
6.1 Where additional Work, labour, or parts are required, the Customer will be contacted for approval where reasonably possible.
6.2 The Customer must remain contactable and may specify a preferred method of contact, provided communication can be made promptly.
6.3 If the Customer cannot be contacted within a reasonable timeframe, and the Vehicle is preventing workflow or is partially dismantled, the Business may proceed with such labour and/or parts as are reasonably necessary to continue, complete, or safely reassemble the Vehicle.
6.4 All such labour, parts, and associated costs shall be chargeable.
7. Parts and Materials
7.1 Parts supplied may include manufacturer, OEM, or high-quality aftermarket components unless otherwise agreed.
7.2 Customer-supplied parts will not normally be fitted. In limited circumstances, including where parts are unavailable, on extended backorder, or for performance modifications, the Business may agree to fit such parts at its sole discretion.
7.3 Where customer-supplied, used, or performance parts are fitted:
No warranty is provided
Suitability, compatibility, and performance are not guaranteed
The Customer accepts full responsibility for such parts
The Business shall not be liable for failure or consequential damage, except where caused by negligence
7.4 Where parts are ordered and Work is cancelled:
Non-returnable parts must be paid for in full
Returnable parts may be subject to restocking or handling charges
7.5 Parts paid for remain the Customer’s property and must be collected within a reasonable timeframe. The Business cannot store parts indefinitely and reserves the right to dispose of uncollected parts without liability.
7.6 Replaced parts may be made available for inspection upon request prior to Vehicle collection.
8. Vehicle Condition and Risk
8.1 All Vehicles may contain worn, corroded, or weakened components.
8.2 Such conditions may not be apparent prior to Work and may only become evident during repair.
8.3 The Business shall not be liable for failure of pre-existing components during necessary Work where reasonable care and skill has been applied.
8.4 Once the Customer has been notified that the Vehicle is ready for collection, it shall no longer be considered under the care, custody, or control of the Business unless continued storage is specifically agreed.
8.5 Storage charges may apply where a Vehicle is not collected within a reasonable timeframe.
9. Payment Terms
9.1 Payment is due upon completion or collection of the Vehicle.
9.2 Accepted payment methods include debit card, credit card (at discretion), BACS, or cash.
9.3 Cash payments are not accepted above £200.
9.4 For non-returnable parts, the Business may require full payment in advance before Work is carried out.
9.5 The Business reserves the right to retain possession of the Vehicle until full payment has been received.
10. Cancellation
10.1 The Customer may cancel Work at any time.
10.2 Charges will apply for:
Work completed
Labour time incurred
Parts ordered
10.3 Where Work has not commenced but time has been spent on administration, ordering, or preparation, a reasonable administration fee may be applied.
10.4 Non-returnable parts remain chargeable in full. Returnable parts may incur supplier fees.
11. Warranty
11.1 Warranty is provided as stated on the invoice.
11.2 Unless otherwise stated, repairs are covered for 12 months or 12,000 miles, whichever occurs first.
11.3 Warranty covers defective workmanship and supplied parts only.
11.4 Warranty does not cover:
Wear and tear
Failure of unrelated or connected components
Pre-existing faults
11.5 The Customer acknowledges that fitting new parts may place additional stress on related or weaker components, which may subsequently fail. The Business shall not be liable for such failures.
12. Manufacturer Warranties
12.1 The Customer must inform the Business of any manufacturer or third-party warranty prior to Work commencing.
12.2 If the Customer does not request a manufacturer-compliant service, or fails to disclose such warranty, the Business shall not be liable for any invalidation of that warranty.
12.3 It is the Customer’s responsibility to request and authorise manufacturer-specific servicing where required.
13. Liability
13.1 The Business shall carry out Work with reasonable care and skill.
13.2 Liability for loss or damage is limited to the level of insurance cover held.
13.3 The Business shall not be liable for:
Loss of use
Indirect or consequential losses
Personal belongings left in the Vehicle
13.4 Nothing in these Terms excludes liability for death or personal injury caused by negligence.
14. Media and Data Use
14.1 The Business may record images, video, and content within the workshop for training, documentation, and promotional purposes.
14.2 This may include Vehicles and Work being carried out. Personal data will not be disclosed without consent.
14.3 The Customer consents to such use unless they notify the Business in writing prior to or at the time of booking.
14.4 Personal data will be processed in accordance with applicable UK data protection laws.
15. Force Majeure
The Business shall not be liable for delay or failure to perform due to circumstances beyond its reasonable control.
16. Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Acceptance
By booking, authorising, or presenting a Vehicle for Work, the Customer confirms acceptance of these Terms and Conditions.